Privacy Policy...

The Dog Shop is committed to ensuring that information relating to customers is treated in confidence while providing the highest possible quality of service.

In this Privacy Policy references to “we” and “us” are to The Dog Shop, 46 Lairgate, Beverley, East Yorkshire, HU178EU Tel: 01482 861046.

1.0 Types of personal information

1.1 User IDs and Passwords
Provide you with access to your profile areas.
1.2 Account information
Tells us more about who you are, how to contact you, and your delivery and invoice information.
1.3 Email correspondence
Used to raise and respond to issues and enquires.

2.0 Methods used to collect personal information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. Information supplied by customers will be used solely for the use of provision and improvement of product and services supplied by The Dog Shop. The details that we collect will be used for the following purposes:

2.1 When opening an account and placing an order with us we require contact information (such as details of your name, delivery address, invoice address, e-mail address), financial information (such as credit or debit card number, the cards CSV number and expiry date) and unique identifiers (such as username and password). Contact data is stored for use in all our marketing communications and analysis. Financial information is used to verify the user’s qualifications for registration and to invoice the user for the products and services they have requested. Unique identifiers are used to verify the user’s identity.
2.2 We also request for a telephone number which enables us to contact you in the event of there being a problem or query with your order or account.
2.3 Should you enter a competition or other promotional feature on our website we may ask you for your name, address, e-mail address and telephone number in order that we may efficiently administer the competition and promotion as well as notifying the winners.

3.0 How we use this information

The details we collect will be used to:
3.1 Process your order and to maintain warranties.
3.2 To carry out security checks, which will involve passing your details to a credit card reference agency, which may check the details we supply them against public and private databases. This will help to protect you and us against fraudulent transactions.
3.3 We may also use the information that we collect from you to notify you about functionality changes to our website, the service that we provide and details of promotional or special offers.
3.4 Information will not be provided to third parties, other than agents of The Dog Shop or were required by Law. We may disclose your information to agents for the purpose of processing and fulfilling your order. Such parties will include couriers and maintenance organisations and others directly associated with the provision of the company’s products and services.

4.0 Data Protection and Security measures

We have taken every possible precaution to create a secure environment to protect the personal information supplied from you when making an order or opening an account. Access to your personal information is limited to people who need it to do their job.

We may also contact you to verify and update data we hold on our records.

5.0 Disclosure of information to Third Parties

We do not sell, rent or trade your personal information to others. We may provide statistics or analytical records about our customers, sales, and traffic patterns to reputable third party vendors but this information will not include any personally identifying information on you.

We employ third parties and individuals to perform certain functions on our behalf. Examples of these may be a courier delivering goods, warranty companies and provision of marketing assistance. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this data for any other purposes and they are required to process data in accordance with the Data Protection Act 1998.

6.0 Consent and Data Protection

By using our website you irrevocably consent to authorising us to collate and use the information provided by you.

7.0 Cookies

A cookie is a small piece of text-only information that websites transfer to your computer hard drive for record keeping purposes. We use cookies to enable us to keep a record of the items in your basket whilst you’re on the website, to store delivery addresses if the address book is used and to store your details if you select the ‘remember me’ option. You should note that most web browsers automatically accept cookies, but you can usually change your browser to prevent this.

8.0 Policy Updates

Any changes to our privacy policy will be updated and posted on this page of our website. Last update November 2004.

9.0 Your rights

You can request us to update or remove your personal information by emailing info@the-dog-shop.co.uk or by writing to us at the address below. However, please note that we may need to keep some personal data in order to process orders and to comply with customer service or after sale obligations.

You also have the right to request a copy of any personal information we hold about you. To do this, write to us at the following address, enclosing a cheque for £10 payable to The Dog Shop to cover our administration costs:

The Dog Shop
46 Lairgate
Beverley
East Yorkshire
HU17 8EU

Please remember to include your name, address and a contact number.

10.0 Opt Out

You can opt out of e-mail updates by sending an e-mail to remove@the-dog-shop.co.uk requesting that you be removed from our mailing list.

11.0 Linked websites

This privacy policy only covers this website. Any other websites which may be linked to our website are subject to their own policy which may differ from ours. We encourage you to review the privacy policies posted on these (and all) third-party sites.

12.0 Contact

If you have any comments, suggestions, or questions regarding this policy please write to the above address, or e-mail info@the-dog-shop.co.uk